Frequently Asked Questions

FAQ

Who is eligible for services?

Services primarily focus on the needs of newcomer students and their families. However, we encourage all CCSD students and families to reach out when in need of supportive services. Please call (702) 799-0072 for additional information.

Who is considered a newcomer student?

Children who have:

  • Recently settled in the United States
  • Been a CCSD student for less than two years
  • Been identified as an English language learner
  • Received an Overall WIDA ACCESS/Screener score of 1.0-2.9

What languages does the staff speak?

Staff are available daily to support in English and in Spanish. Support in other languages is based on interpreter availability. Call for additional information on what days your language is supported.

What are the hours of operation?

  • Monday – 8:00 am – 5:00 pm
  • Tuesday – 8:00 am – 5:00 pm
  • Wednesday – 8:00 am – 5:00 pm
  • Thursday – 8:00 am – 5:00 pm
  • Friday – 8:00 am – 5:00 pm

*The CCSD Family Support Center is open in accordance with CCSD’s annual calendar. 

Will I need an appointment?

Newcomer students and families are always welcome. In an effort to offer the needed support and interpretation in your language on the day of your visit, appointments are strongly encouraged. For appointments call (702) 799-0072.

The onsite UNLV Pediatric Clinic does require appointments to be seen by a medical professional. For appointments call (702) 586-9943.

How to Reserve a Workroom?

The following link will show you more information about our workrooms, reservations, and process.

If you have additional questions, please call (702) 799-0072.

How can I Sponsor and Donate to the Family Support Center?

Sponsorships and Donation

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The CCSD Family Support Center invites you to make a difference in the lives of newcomer families joining the Clark County School District. Your generous sponsorship or donation will provide essential resources to help these students feel welcomed, supported, and ready to succeed. By donating, you are easing their transition into a new school environment, and you can help ensure they are not left behind due to a lack of resources. Together, we can create an inclusive, thriving community where every child has the opportunity to succeed academically and feel a sense of belonging. Your support will truly make an impact in a child life!

Where Do I Request Permission to Promote Your Services?

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Dear [News Organization],

The CCSD Family Support Center is eager to collaborate with your team to highlight the vital support we provide to newcomer families joining the Clark County School District.

We would love to arrange interviews and share more about the impactful work happening at our center. We believe your coverage can significantly help raise awareness of the resources available to our diverse community.

We invite your news organization to help promote and inform the public about our services through engaging stories and interviews. Before proceeding, we kindly ask that your organization request permission from our CCSD Communications department before scheduling with the Family Support Center.

We look forward to the opportunity to work with you!

Sincerely,

Cindy Flores – Director
CCSD Family Support Center

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Contact for information:

1720 S. Maryland Parkway
Las Vegas, NV 89104
(702) 799-0072

WelcomeWalk-ins are welcome.
Appointments are strongly encouraged.